Organized intake
Capture the customer, equipment, serial information, reported issue, and supporting details together.
Built for distributors
Brickroads RMA Program
Turn equipment returns into a clear, accountable workflow.
Keep the customer, equipment, vendor return, status history, next action, and resolution connected from the first call to the final outcome.
Why it matters
Less hunting. Better follow-through.
Returns create work across customers, equipment, vendors, people, dates, and financial outcomes. The RMA Program brings those moving parts into one place.
- See who owns the next step
- Preserve customer and equipment history
- Track vendor return details and status changes
- Record resolutions and financial outcomes
1IntakeCustomer, equipment, and reported issue
2CoordinateOwner, vendor return, next action, and due date
3ResolveStatus history, outcome, and financial details
Core capabilities
The return record stays useful at every stage.
Clear responsibility
Assign ownership and keep the next action and due date visible to the team.
Status timeline
Follow progress and retain a useful history instead of piecing events together later.
Vendor returns
Connect vendor return activity to the original customer and equipment record.
Resolution details
Document outcomes and related financial information when the case closes.
Dashboard & search
Find records quickly and keep open, overdue, and active work in view.
Designed for distributor teams
A shared operating picture.
Give staff a consistent place to document and follow work while providing managers with clearer visibility into what remains open.
14 daysFull trial period
$79One-time access fee after trial
Web basedOpen from a modern browser
Ready to make returns easier to follow?
Start with a blank workspace or load isolated sample data to explore the workflow.